Policies & Procedures
We value honesty and transparency in our practice. We want everything from the intake process to sessions to billing to be as streamlined and straightforward as possible.
Confidential
We utilize a HIPAA-compliant platform for information storage and virtual sessions. To make billing easy, you have the option to automate payments. We also automatically generate superbills for each client at the end of each month for you to submit to your insurance for potential reimbursement. No one has access to your information unless you specifically complete a release of information.
Comprehensive
You may request a copy of our practice policies at any time. Informed consent is important to us and we want you to have agency over your choices. You will receive a copy of our consent and billing documents prior to starting sessions. We are happy to go through each document with you step-by-step.
Transparent
We value transparency in pricing and within our intake and treatment process. As a practice, we adhere to the Good Faith Estimate and No Surprises Act. If you ever have questions about costs or services, please let us know!
Insurance
Emily Koppenhofer, LPC accepts some insurances including Aetna, Cigna, and UnitedHealthcare. All other providers at K & K are considered out-of-network and do not accept insurance.
If you are paying out-of-pocket for therapy costs, we can provide you with a monthly superbill to submit to your insurance for potential reimbursement. We empathize the insurance process can feel daunting sometimes. Don’t hesitate to contact us with your questions about the reimbursement process. We are here to support you.